국외여행인솔자 자격증 공통교재 또는 바람이 분다, 살아야겠다
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국외여행인솔자 자격증 공통교재
도서명 : 국외여행인솔자 자격증 공통교재
저자/출판사 : 한국여행서비스교육협회, 한올
쪽수 : 412쪽
출판일 : 2022-02-20
ISBN : 9791166471872
정가 : 22000
Chapter 01 여행사 실무
제1절 여행업의 이해 2
1. 여행업 개념 ··············································································································································· 2
2. 여행업 형태 ··············································································································································· 3
1) 관광진흥법 상의 여행업 형태 / 4
2) 유통기준으로 본 여행업 형태 / 6
3) 유통구조 상의 역할로 본 여행업 형태 / 7
3. 여행업 기능 및 역할 ···························································································································· 9
1) 여행자 측면에서 본 기능 및 역할 / 9
2) 공급자 측면에서 본 기능 및 역할 / 10
3) 업무내용 면에서의 기능 및 역할 / 11
제2절 여행사 실무 12
1. 여행상품의 구성요소····························································································································12
2. 여행업무의 흐름······································································································································14
3. 여행업무·······················································································································································15
1) 외국인여행업무[인바운드업무(inbound business)] / 15
2) 국외여행업무(outbound business) / 16
3) 국내여행업무(domestic business) / 20
Chapter 02 관광법규
제1절 관광진흥법 관련법령 24
1. 관광진흥법···················································································································································24
2. 관광진흥법 시행령·································································································································30
3. 관광진흥법 시행규칙 ··························································································································31
제2절 여권법 관련법령 35
1. 여권법·····························································································································································35
2. 여권법 시행령···········································································································································48
제3절 출입국 관리법 관련법령 52
1. 출입국 관리법 ··········································································································································52
2. 출입국 관리법 시행령 ························································································································57
제4절 병역법 관련법령 58
1. 병역법·····························································································································································58
2. 병역법 시행규칙······································································································································60
제5절 관세법 관련법령 67
1. 관세법·····························································································································································67
2. 관세법 시행규칙······································································································································67
3. 세관 관련법령···········································································································································70
1) 해외여행자 세관절차 / 70
2) 출국 시 유의사항 / 72
3) 입국 시 유의사항 / 74
4) 외국세관 여행자 통관안내 / 78
Chapter 03 국외여행인솔자 실무
제1절 국외여행인솔자의 개념 82
1. 국외여행인솔자의 개념과 유형·········································································································82
1) 국외여행인솔자의 개념 / 82
2) 국외여행인솔자의 유형 / 83
2. 국외여행인솔자의 자격요건(역할과 자세)················································································83
1) 법적 자격요건 / 83
2) 국외여행인솔자의 역할 / 84
제2절 국외여행인솔자의 기본지식 85
1. 여권 및 비자··················································································································································85
1) 여권 / 85
2) 여권의 필요성과 용도 / 85
3) 여행증명서(Travel Certification Passport) / 85
4) 사증(VISA) / 86
2. 항공 및 수하물············································································································································86
1) 항공권 / 86
2) 도시(공항), 항공사 코드 / 88
3) 수하물 / 90
3. 환전 및 여행자보험··································································································································91
1) 환전 / 91
2) 여행자보험 / 93
4. 공항 및 CIQ···················································································································································94
1) 공항 / 94
2) C.I.Q 시설 / 95
제3절 출장준비업무 97
1. 회사관련업무················································································································································97
1) 행사관련서류 수령 및 확인 / 97
2) 여행조건의 확인 / 103
3) 행사진행비용의 수령 및 확인 / 104
2. 여행객 관련업무······································································································································105
1) 여행단체의 특성파악 / 105
2) 여행객과의 사전접촉 / 106
3. 국외여행인솔자 개인 준비사항·····································································································107
1) 여행지역 정보 숙지 / 107
2) 개인준비물 / 109
3) 복장 / 110
제4절 출입국업무 110
1. 출국업무························································································································································110
1) 사전준비 업무 / 110
2) 여행객 미팅 / 111
3) 출국안내 / 114
4) 출국심사 및 탑승 - C.I.Q(Customs, Immigration, Quarantine) / 115
2. 탑승 및 기내업무····································································································································118
1) 기내업무 / 118
2) 경유(Transit)와 환승(Transfer)업무 / 120
3. 입국업무·······················································································································································122
1) 도착 / 122
2) 검역(Quarantine) / 123
3) 입국심사(Immigration Inspection) / 123
4) 위탁수하물 인수(Baggage Claim) / 124
5) 세관검사(Customs Declaration) / 125
6) 환영홀 / 126
제5절 현지행사 진행업무 127
1. 현지가이드 미팅 및 이동····················································································································127
1) 현지가이드 미팅 / 127
2) 이동 / 127
2. 호텔업무·······················································································································································129
1) 호텔 체크인(check-in) / 129
2) 호텔시설 이용 관련 안내사항 / 130
3) 퇴실업무(check-out) / 133
3. 행사진행업무·············································································································································133
1) 관광 / 133
2) 식사 / 138
3) 쇼핑 / 140 4) 선택관광(Optional Tour) / 141
제6절 귀국 및 위기관리 업무 141
1. 귀국업무························································································································································141
1) 귀국 전 업무 / 141
2) 국내 입국업무 / 145
3) 귀국 후 업무 / 146
2. 위기관리 업무···········································································································································148
1) 위기관리 기본자세 / 148
2) 사고대책 및 조치 / 149
Chapter 04 세계관광과 문화
1. 아시아·····························································································································································158
1) 중국 / 158
2) 태국 / 163
3) 캄보디아 / 167
4) 베트남 / 170
5) 싱가포르 / 174
2. 유럽·································································································································································177
1) 영국 / 178
2) 프랑스 / 181
3) 스위스 / 184
4) 이탈리아 / 187
5) 독일 / 190
6) 터키 / 193
3. 아메리카·······················································································································································196
1) 캐나다 / 196
2) 미국 / 200
Chapter 05 해외여행 안전관리
제1절 관광안전 206
1. 관광안전 정의············································································································································206
2. 재난사고 유형 및 정의························································································································207
1) 자연재난 / 207
2) 사회재난 / 208
3. 여행경보제도·············································································································································208
1) 여행경보 지정절차 / 208
2) 특별여행경보 / 209
3) 여행경보단계별 행동 지침 / 210
4) 여행금지국가 방문 시 처벌 및 여행 취소 시 비용부담 / 210
제2절 재난별 대응방안 211
1. 사전점검························································································································································211
1) 숙소에 대한 사전 안전점검 / 211
2) 이용차량에 대한 사전 안전점검 / 211
3) 이용 선박에 대한 사전 안전점검 / 212
4) 식당 위생 상태 사전 점검 / 212
2. 자연재난 행동요령·································································································································212
1) 태풍 / 212
2) 지진 / 213
3) 화산폭발 / 214
4) 지진해일 / 214
3. 사회재난 행동요령·································································································································215
1) 화재 / 215
2) 감염병 예방 / 216
3) 항공기 사고 / 216
제3절 위기상황별 대처 요령 217
1. 분실/도난······················································································································································217
1) 여권 분실 / 217
2) 현금/수표 분실 / 217
3) 수하물 분실 / 217
4) 여행 용품 도난 등 / 217
2. 부당 구금 및 체포···································································································································219
3. 인질 납치·····················································································································································219
4. 교통사고·······················································································································································220
5. 자연재해·······················································································································································220
6. 시위/전쟁·····················································································································································221
7. 테러/폭발·····················································································································································221
8. 마약소지 운반···········································································································································222
9. 여행 중 사망···············································································································································223
제4절 응급 상황 시 대처방안 224
1. 응급처치························································································································································224
2. 응급처치(First Aid)란?························································································································224
3. 응급처치 시 숙지해야 할 법적인 문제······················································································225
4. 상황별 응급처치······································································································································226
5. 심폐소생술··················································································································································227
6. 안전장비 및 기구 사용방법··············································································································228
1) 자동심장충격기 사용법 / 228
2) 소화기 / 229
제5절 해외 보험사고 발생시 대처요령 230
1. 주요 상품별 보장내용···························································································································230
1) 해외여행보험 / 230
2) 해외 보험사고발생시 대처요령 및 구비서류 / 231
3) 유의사항 / 233
Chapter 06 실무외국어
1. 출국 업무((Departure Formalities / 出 ?業務 / 出???) ······················· 240
1) 기내에서(In the flight / 機?で / 在?机里 Z?i f?ij? li) / 241
2) 입국심사(C.I.Q / 入 ?審査/ 入境?? R?j?ng ji?nch?) / 248
2. 현지 업무(Filed Work / 現地地務 / ?地?? D?ngd? y?w?)······················· 258
1) 호텔 내에서(In the Hotel / ホテル?で / 在?店里 Z?i f?ndi?n li) / 258
2) 이동(기차, 버스, 배편 등) / Transportation(By Train, By Bus, By Ship)
/ 移 動(電車? バス? 船便など) / 交通工具(火?? 汽?? 船等) /
Ji?ot?ngg?ngj?(hu?ch?? q?ch?? chu?n d?ng) / 269
3) 관광지에서(At the Tourism Sites / ?光地で / 在旅游? Z?i l?y?uq?) / 277
4) 식당에서(In the Restaurant / 食 堂で / 在餐? Z?i c?nt?ng) / 280
5) 쇼핑센터에서(At the Shopping center / ショッピングセンタ?で / 在?物中心 Z?i g?uw?zh?ngx?n) / 281
3. 귀국업무(Homecoming Affairs / ? ?業 務 / 回??? Hu?gu? y?w?)········ 283
1) 현지 공항에서(At the Airport / 現地空港 で / 在?地机? / Z?i d?ngd? j?ch?ng) / 283
2) 환승의 경우(For the Transit Passenger / ? か り換 えの場 合 / ?机? Zhu?nj? sh?) / 293
4. 응급사항 발생 시(병원, 경찰서 등) / Emergent Situation(At the Hospital, At the Police Station)
/ ?おうきゅう 急事じこう項はっせい ?生時じ (びょういん 病院? 警けい察さつ署しょなど) / ?生?急情??(?
院? 警察局等) F?sh?ng j?nj? q?ngku?ng sh?(y?yu?n? j?ngch?j? d?ng) ·············· 295
1) 관광지 혹은 거리에서 고객이 다쳤을 경우(When injured at sightseeing
section or on the street / ?光地 あるいは市 街で顧 客が負 傷した場 合 / 在旅游?或者
路上受?的情? / Z?i L?y?uq? hu?zh? l?shang sh?ush?ng de q?ngku?ng) / 295
2) 병원 진료 시(Hospital practice / 病 院診 療時 / 在?院看病的?候 Z?i y?yu?n
k?nb?ng de sh?hou) / 298
3) 경찰서에서(At the Police Station / 警察署で / 在警察局 Z?i j?ngch?j?) / 302
Chapter 07 자격증대비 연습문제집
1. 여행업 실무 연습문제······················································································· 308
2. 관광법규 연습문제···························································································· 317
3. 국외여행 인솔실무 연습문제 ············································································ 342
4. 세계관광과 문화 연습문제················································································ 358
5. 해외여행 안전관리 연습문제 ············································································ 385
●참고문헌··········································································································· 394
바람이 분다, 살아야겠다
도서명 : 바람이 분다, 살아야겠다
저자/출판사 : 강신주,지승호, EBS BOOKS
쪽수 : 376쪽
출판일 : 2022-03-05
ISBN : 9788954763783
정가 : 17000
프롤로그_ 우리 모두 조금만 더 가난해졌으면(지승호)
〈첫 만남〉 자유로운 사람만이 사랑할 수 있다
저잣거리에서 외치는 사랑과 자유
‘나’는 수많은 인연의 결과물이다
인간의 사회, 사회적 인간
나의 ‘패밀리’를 소개합니다
〈두 번째 만남〉 사람의 문맥을 읽는다는 것
텍스트와 콘텍스트 사이에서
‘쾌’와 ‘불쾌’의 세상에서 문맥 읽기
새롭고 낯선 세계와 만난다는 것
변화하니까 소중한 것이다
혼자 먹는 밥, 나눠 먹는 밥
〈세 번째 만남〉 팬데믹 그리고 언택트
자본의 속도는 인간의 시간을 넘어선다
팬데믹은 다시 온다, 자본을 통제하지 않으면
내 손 안으로 들어온 시장
사치품에서 필수품으로
〈네 번째 만남〉 스마트폰 사회경제학
4차 산업혁명과 스마트폰
게임, 자본주의와 개인주의의 학습장
나이 듦, 꼰대 그리고 신제품
모든 것이 가능하지만, 모든 것이 불가능한
〈다섯 번째 만남〉 '작은 자본가'들의 세상
한 명의 승자, 그리고 다수의 패자
노동이 존중받는 사회를 위해
복종하지도 지배하지도 않는 자유인의 정신
자율적 주체를 위한 교육
자기 울음소리로 우는 아이
〈여섯 번째 만남〉 가족공동체와 ‘기브 앤 테이크’의 세계
가족, 자본주의가 남겨둔 마지막 공동체
‘교환’이 아니라 ‘선물’이다
타자의 고통을 느낀다는 것
〈일곱 번째 만남〉 진보의 전제는 타인에 대한 애정이다
동등한 우정 나누기
‘강남좌파’, ‘좋은 지주’, ‘따뜻한 자본주의’
생계 문제 빠진 인권은 의미 없다
〈여덟 번째 만남〉 구경꾼에서 주체로
세월호 그리고 신자유주의
세상이 좋아질 거라는 낙관, 혹은 절망
촛불은 혁명이 아니다
〈아홉 번째 만남〉 글, 책, 담론들
다른 사유가 다른 세계를 구성한다
젠더 갈등, 노동자와 노동자의 갈등
노예제와 노동자제는 다르지 않다
당신은 어디에 서 있나요?
〈열 번째 만남〉 바람이 분다, 살아야겠다
교감이 남긴 흔적들
혼자서 바람을 맞고 있는 사람
자유를 살아낸 시인
다수가 다수의 목소리를 내도록
〈열한 번째 만남〉 넓은 잎을 가진 철학 나무처럼
우리 이 돌을 함께 치워요
철학 하는 즐거움, 철학 하는 괴로움
이야기는 언제나 다시 이어집니다
에필로그_ 두 번의 인터뷰 그리고 두 가지 바람(강신주)
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