슬기로운 인간관계와 의사소통 또는 2022 혜원국어 Daily 적중 하프 모의고사 매운맛
땅끝
2024-01-25 08:44
634
0
본문
슬기로운 인간관계와 의사소통
도서명 : 슬기로운 인간관계와 의사소통
저자/출판사 : 김명희,외, 한올
쪽수 : 340쪽
출판일 : 2022-02-15
ISBN : 9791166471315
정가 : 28000
Section 01 인간의 이해
01 자기를 이해하기································································4
1 나는 누구인가·································································4
2 방어기제········································································9
3 자아 찾기·····································································17
02 인간의 다름 이해하기: 타인 이해········································· 18
1 개인차·········································································18
2 기질············································································20
3 남녀의 차이··································································21
4 문화적 차이··································································23
03 인간 발달의 이해····························································· 26
1 정신성적 발달이론·························································27
2 정신사회적 발달이론······················································30
3 대인관계 발달이론 ························································34
4 분리개별화 발달이론······················································36
Section 02 인간관계의 이해
01 인간관계의 필요성··························································· 50
1 인간관계의 의미····························································50
2 인간관계의 중요성·························································51
02 인간관계의 기본요소························································ 53
1 인간관계 형성을 위한 5C················································53
03 인간관계의 유형······························································ 57
1 가족관계······································································57
2 친구관계 ·····································································64
3 이성관계······································································65
4 선후배관계···································································67
5 사제관계······································································68
6 상급자-하급자관계 ·······················································69
7 키슬러의 대인관계 유형··················································71
Section 03 인간관계 향상방법
01 자기인식 향상································································· 85
1 조하리의 창··································································85
2 자신에 대한 인식을 넓히기 위한 방법································86
02 자존감 높이기································································· 87
1 자기파괴적 신념에 맞서 대항한다·····································88
2 가면 현상을 주의한다·····················································88
3 성장에 도움이 되는 사람을 찾는다····································88
4 성공 가능한 프로젝트를 수행한다·····································88
5 확언과 함께 자신의 성공을 상기한다·································88
03 내성적인 사람을 위한 인간관계··········································· 89
1 언어습관을 바꾼다·························································89
2 몸짓언어를 활용한다······················································90
3 소품을 활용한다····························································90
4 상황에 맞춘다·······························································90
04 조력관계를 통한 인간관계·················································· 91
1 진실성·········································································91
2 무조건적인 긍정적 관심··················································94
3 공감적 이해··································································95
05 인생태도를 통한 인간관계·················································· 97
1 자기긍정 - 타인부정······················································97
2 자기긍정 - 타인긍정······················································97
3 자기부정 - 타인긍정······················································98
4 자기부정 - 타인부정······························································98
06 에니어그램을 통한 인간관계··············································· 99
1 세 가지 중심에너지: 본능 중심, 감정 중심, 사고 중심··········100
2 기본적인 두려움과 기본적인 욕망···································102
3 아홉 가지 성격유형······················································103
4 에니어그램의 이해·······················································106
07 MBTI를 통한 인간관계·····················································109
1 4가지 선호지표···························································109
2 4가지 선호지표 확인····················································111
3 16가지 기질 특성·························································112
4 16가지 성격유형··························································114
5 MBTI 유의사항···························································115
Section 04 의사소통의 이해
01 의사소통의 정의·····························································132
1 의사소통의 기능··························································132
2 의사소통에 요구되는 능력·············································133
3 의사소통의 유형··························································134
02 의사소통의 구성요소·······················································135
1 발신자·······································································136
2 메시지·······································································136
3 전달매체····································································137
4 수신자·······································································137
5 피드백·······································································138
6 맥락··········································································138
03 의사소통의 장애요인·······················································139
1 발신자의 문제·····························································139
2 수신자의 문제·····························································140
3 메시지의 문제·····························································141
4 피드백의 문제·····························································142
5 맥락의 문제································································142
04 의사소통의 모형·····························································144
1 사티어의 의사소통 형태이론··········································144
2 에릭 번의 교류분석······················································151
3 하버마스의 의사소통 행위이론·······································158
Section 05 의사소통의 방법
01 언어적 의사소통과 비언어적 의사소통·································166
1 언어적 의사소통··························································166
2 비언어적 의사소통·······················································168
02 효율적 의사소통과 비효율적 의사소통·································174
1 효율적 의사소통 유형 ··················································174
2 비효율적 의사소통 유형················································184
03 의사소통 적용································································189
1 대면면접 상황에서의 의사소통·······································190
2 AI면접 상황에서의 의사소통··········································196
Section 06 매체를 활용한 의사소통
01 전화응대·······································································214
1 전화응대의 중요성·······················································215
2 단계별 전화 응대·························································215
3 장소에 따른 전화예절···················································217
4 전화 사용 예절····························································218
02 SNS 소통·····································································220
1 SNS 정의···································································221
2 SNS 특징···································································221
3 SNS의 분류································································222
4 SNS의 기능································································223
5 네티즌 윤리강령··························································226
03 리터러시·······································································227
1 미디어 리터러시··························································227
2 디지털 리터러시··························································229
04 프레젠테이션·································································232
1 프레젠테이션이란?······················································232
2 프레젠테이션의 기획단계··············································232
3 프레젠테이션 구성 ······················································233
4 프레젠테이션 준비·······················································233
5 효과적 프레젠테이션의 원리 ·········································234
6 프레젠테이션의 어려움·················································236
Section 07 조직 의사소통
01 조직의사소통의 정의·······················································248
02 조직의사소통의 기능·······················································249
1 생산기능····································································249
2 유지기능····································································249
3 개혁기능····································································249
4 통제기능····································································250
5 동기유발기능······························································250
6 감정표출 및 타인과의 교류확대기능································250
7 지식통합기능······························································250
8 평가··········································································250
03 조직의사소통의 유형·······················································251
1 공식적 의사소통··························································251
2 비공식적 의사소통·······················································255
04 조직의사소통 네트워크의 유형···········································256
1 사슬형·······································································256
2 Y형···········································································257
3 바퀴형·······································································257
4 원형··········································································257
5 완전연결형·································································258
05 조직에서의 갈등·····························································259
1 갈등의 정의································································259
2 갈등의 기능································································259
3 갈등의 유형································································260
4 조직에서의 갈등 원인···················································262
5 갈등관리 전략·····························································264
Section 08 의사소통 향상방법
01 의사소통 기술의 개선······················································272
1 경청··········································································272
2 구체적으로 말하기·······················································275
3 인상형성····································································277
4 긍정적 자기대화··························································280
5 나-전달법 대화법과 너-전달법 대화법 ····························285
6 비폭력 대화································································287
02 언어예절 지키기·····························································289
1 인사말·······································································290
2 호칭과 지칭································································291
03 행동예절 지키기·····························································294
1 인사예절····································································294
2 상황별 직장 예절·························································297
04 생활 속에서 잘못 쓰이는 말···············································303
1 사물존대····································································303
2 주체상실 존대·····························································304
Index ···········································································316
2022 혜원국어 Daily 적중 하프 모의고사 매운맛
도서명 : 2022 혜원국어 Daily 적중 하프 모의고사 매운맛
저자/출판사 : 고혜원, 지금
쪽수 : 240쪽
출판일 : 2022-03-11
ISBN : 9791160183085
정가 : 14000
제1회 적중 하프 모의고사
제2회 적중 하프 모의고사
제3회 적중 하프 모의고사
제4회 적중 하프 모의고사
제5회 적중 하프 모의고사
제6회 적중 하프 모의고사
제7회 적중 하프 모의고사
제8회 적중 하프 모의고사
제9회 적중 하프 모의고사
제10회 적중 하프 모의고사
제11회 적중 하프 모의고사
제12회 적중 하프 모의고사
제13회 적중 하프 모의고사
제14회 적중 하프 모의고사
제15회 적중 하프 모의고사
제16회 적중 하프 모의고사
댓글목록0