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항공서비스영어



도서명 : 항공서비스영어
저자/출판사 : 조인환,정혜련,김은혜,황유리, 백산출판사
쪽수 : 244쪽
출판일 : 2022-08-15
ISBN : 9791166392498
정가 : 25000

Section 1 Communicating with Passengers
1. Active listening
2. Questioning techniques
3. Positive body language
4. The delight of a name
5. Handling complaints
6. Recommendable Expressions

Section 2 Reservation
[Situation 1] Request a booking
[Situation 2] Traveling with children
[Situation 3] Request a special meal
[Situation 4] Transfer a call to the ticketing counter
[Situation 5] Calls for lost luggage
[Situation 6] Reconfirmation
[Situation 7] Assigned seat is released
[Situation 8] Calls for a fare quotation
[Situation 9] Calls for a change in booking

Section 3 Ticketing Counter
[Situation 1] Visiting the ticketing counter
[Situation 2] Ticket sales
[Situation 3] Selling Smile mileage program
[Situation 4] Transfer a call to the Smile airlines mileage program center
[Situation 5] Fares
[Situation 6] Change booking
[Situation 7] Lost ticket
[Situation 8] Ticket endorsement

Section 4 Airport Passenger Service
Unit 1 Check-in counter
Unit 2 Concierge and lounge
Unit 3 Boarding gate
Unit 4 Arrival service

Section 5 In-flight Service
Unit 1 In-flight announcement
Unit 2 In the cabin
Unit 3 In-flight service